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> helpdesk
Operating
24 hours a day, the Dejai Helpdesk is a cost-effective
and convenient service that allows Dejai to begin trouble-shooting
your IT problems instantly. Dejai would enourage customers
to use the Helpdesk service rather than contact an engineer
directly to ensure you recieve the best quality service
and the fastest response time in accordance with Dejai
procedures.
Before
notifying the Helpdesk, Dejai requests that the customer
performs first level fault determination and issue source
identification. This involves:
- Determining
if the fault is a hardware, software or user error
- Identify the
failing component, e.g. Monitor or CPU
- Recording any
error messages
- Attempting to
restart the offending system
- Log call with
Dejai Helpdesk
When logging an
issue with the Dejai Helpdesk, please provide the following
information where possible:
- Contact name/s
- Contact phone
number/s
- Equipment,
location and address
- Nature of the
problem
- Any special requirements
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We offer a number
of ways to log an issue with the Helpdesk, which
include:
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