> service level agreements
Frustration with IT Systems
stems from the mind-set that technology should work without
intervention or upkeep. A common belief is that once systems
are in place, things will run smoothly until the end of time.
In reality, everyone knows that this is a fairytale.
However, there are good reasons behind this.
We would not expect a car to run without a regular service
where checks are performed and consumable parts are cleaned
or replaced. Nor would we expect to drive a car without first
learning to drive and obtaining a license. And we would certainly
not drive a car without being aware of its temperature, oil
and fuel levels. Yet many of us commit these crimes with our
technology systems, even though they are infinitely more complex
than a vehicle, and in many ways, we depend on them to a greater
The Dejai SLA's are designed to prevent
problems from happening in the first place, ensure that if
problems do occur the consequences are limited, allow users
to make the best use of the existing systems, and provide
maximum systems reliability. There are two main components
to the Dejai SLA's:
The primary purpose of a support plan is to provide
preventative maintenance. Whether you like it or not,
technology systems cost money to keep running. This can
either be spent in a reactive way, chasing tails and putting
out fires, or in a proactive way by preventing problems
from occurring in the first place. By preventing crisis
situations, businesses avoid the real cost of technology
problems- downtime and lost productivity.
Most businesses understand that a certain amount of
user support is required to keep computer systems running
effectively. However, the cumulative effect of having
5, 10 or 20 users constantly battling with systems due
to lack of support is often overlooked. Although users
may still be able to work, the downtime and frustration
caused by having to restart computers, troubleshoot email
or network problems, or not having the skills to maximise
the benefits of their computer systems carry a big cost
- both in terms of downtime, and staff morale.
Prevention is Better than
Businesses experiencing technology problems
usually call an engineer onsite to rectify the problem. If
this happens regularly, businesses come to believe that their
systems are being looked after. What many people don't realise
is that when a request is made for an engineer to fix a problem,
that's usually all they do. A decision to invest in preventative
maintenance is crucial.
The Best Way to Reduce
IT Costs and Increase Business Effectiveness
Prevents problems from occurring
in the first place. Ensures that if problems do occur,
the consequences are limited.
Although savings in IT costs are
important, the real benefits of maintenance come from reduced
downtime. For each day that computer systems are down, the
cost to a business is somewhere between $300 and $1200 per
day per person (and that's assuming that no data is lost!)
Given that a major technology problem might take between 2
and 5 days to resolve and for un-maintained systems, they
are likely to occur more than twice a year, a support plan
is an extremely worthwhile investment.
Check Network Health:
Do you really know the current
state of your network and its surrounding infrastructure?
What's missing and what's been missed? Dejai Health
Checks from our base-line defence, allowing you to understand
your network and how it is configured better. When you
understand your network better and know what needs to
be done, planning and budgeting becomes a key capability
in your IT defence strategy. When performing a health
check you get:
- An overall one-page assessment of your network
- Engineer recommendations and comments about what
- A analysis of all server hardware.
- An assessment of the health of your servers
- An indication of how vulnerable you are to viruses
- Your Internet security and vulnerability assessed.
- An indication the health of an example set of workstation
Ever feel like all you are doing is reacting to problems
on your network and that you should be detecting them
before the problem occurs?
Dejai Proactive Maintenance
is a must for every business, big or small. For a low
monthly fee our engineers will regularly access your
servers and assess many key potential problems and allow
you to address them BEFORE they stop you doing your
business. Proactive maintenance includes:
- Detailed step by step assessment
of each of your servers.
- Monthly reviews of just how
well your network is really running
- Cost effective proactive maintenance
of your network.
Ever wonder how your core business came to include
managing an IT business as well? Here at Dejai all we
do is IT, it's what we do best, so that you can do what
you do best. So why not get the people in who live and
breathe IT, so you can get on with making money. Dejai
offers the ability to provide a technology outsource
agreement, sometimes called a Service Level Agreement
(SLA) to manage key areas of your IT infrastructure.
Whether that is just a
single server that you don't have the skills in-house
to manage effectively, a desktop standard operating
environment, or a complete outsourcing of all areas
of your IT network, Dejai have the experience and skills
to reduce your IT costs.
We can support all your
systems, take the burden of managing dealing with third
party support companies and remove the worry of managing
projects and scheduled upgrades from your shoulders.
No matter what the system or environment, business is
done better when it's your core business, and you have
a technology partner like Dejai backing you all the
way. Technology out source agreements can include:
- 2 or 4 hour response times
for critical systems.
- Guaranteed onsite time by one
of our engineers
- Dejai Hot Swap spares for the
fastest fault resolution ever
- Aspects of your network covered
by highly trained and experienced staff
- Specialist hard to find skills
- Worry free, proactive network
upgrades and project management.